Privacy Policy

What & Why

We collect and use the following information to provide, improve and protect our Services:

Account: We collect, and associate with your account, information like your name, email address, phone number, payment info, and physical address. Some of our services let you access your accounts and your information with other service providers.

Services: When you use our Services, we store, process and transmit your files and information related to them.

Usage: We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices.

Cookies: We use technologies like cookies to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

With whom

We may share information as discussed below, but we won't sell it to advertisers or other third-parties.

Others working for Cognio: Cognio uses certain trusted third parties to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy.

Other users: Our Services display information like your name and email address to other users in places like your user profile and sharing notifications. Certain features let you make additional information available to other users.

Law & Order: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Cognio or our users; or (d) protect Cognio's property rights.


We are committed to protecting the Personal Information that you share with us. We use a combination of industry-standard security technologies, procedures and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure.

While we are committed to protecting your Personal Information, we cannot ensure the security of all the information you transmit on the internet. Please ensure that you use a secure password for your email account. Please also make sure to use a secure browser that is SSL compliant.

We'll retain information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we'll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Policy Updates

We may update this Privacy Policy from time to time. A privacy notice will be posted whenever this privacy policy is materially changed. By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised policy.